FlexiPaisa ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications and services. We operate in partnership with an RBI-approved NBFC and follow applicable laws and regulations.
Information We Collect
- Identity and KYC data (e.g., name, Aadhaar details, PAN, date of birth)
- Contact information (e.g., phone, email, address)
- Financial information (e.g., bank account, statements, income details)
- Device and usage data (e.g., device identifiers, IP, app events, cookies)
- Support and communications (e.g., chat logs, emails)
How We Use Your Information
- To verify identity and complete eKYC
- To assess eligibility and offer credit lines or loans
- To process disbursements and repayments
- To prevent fraud, ensure security, and comply with law
- To provide support and improve our products
Sharing and Disclosure
We may share information with:
- Our RBI-approved NBFC partner(s) and regulated financial service providers
- KYC service providers, credit bureaus, and payment processors
- Service vendors under strict contractual obligations
- Authorities when required by law
Data Security
We use administrative, technical, and organizational safeguards (including encryption in transit, access controls, and monitoring) to protect your information.
Retention
We retain information for as long as necessary to provide services, meet legal/regulatory requirements, resolve disputes, and enforce agreements.
Your Choices and Rights
- Access, update, or correct your information
- Withdraw consent where processing is based on consent
- Raise complaints or request deletion, subject to legal limits
Children's Privacy
Our services are not directed to children under applicable age limits. We do not knowingly collect data from children.
Changes to This Policy
We may update this policy from time to time. Material changes will be communicated through the app or our website.
Contact Us
If you have questions or requests regarding this policy, contact us at support@flexipaisa.com.